Session 3

F2F Classroom
 Your mission today - understand how guest service apps have 'changed the game' in delivery of guest service.

First, explore Alice App
  • Who is a major investor in Alice App?
  • Why it is important?
  • Is distribution merging with hotel operations?

Thought questions -

  • 360° Guest services - give some examples of how Apps .+ push messaging can proactively deliver to guests
    • Their needs
    • regardless of location
    • regardless of time time in customer decision journey
  • How do hoteliers have to think of guest service now??
  • How is this different from 'traditional' ORM?
  • How does this change the definition of guest service + satisfaction?
  • At what points should hoteliers (businesses) be measuring 'satisfaction'

How does Alice App differ from Checkmate.io?

What is meant by post-app service economy ?  How will messaging services impact ORM?

Create a post in your blog - how do next gen hoteliers have to 'embrace' guest service?  Role of messaging??  Role of Facebook?

Create a short video summary - what is next in guest service expectations?
  • Video platforms
    • Flipgram
    • Hangouts on AIR
    • Vine
  • Feel free to be creative!!

Someone to follow - to stay ahead





51 comments:

  1. http://cmhmaddy.blogspot.fr/2016/02/instay-app-aliceapp.html

    ReplyDelete
  2. Dear Mrs. Craig,

    Please find below the link to the article:

    http://digitalbusiness12345.blogspot.fr/p/blog-page.html

    Kind regards.

    ReplyDelete
  3. http://guillaumeg2mba1a.blogspot.fr/p/test.html

    ReplyDelete
  4. http://onlinebusinessdevelopmentgmz.blogspot.fr/p/session-1-orm-companies-fastbooking-vs.html

    Regards,

    ReplyDelete
  5. http://cyrildigitalworld.blogspot.fr/2016/02/orm-session-3-alice-app.html

    ReplyDelete
  6. http://hlcmh.blogspot.fr/p/orm.html

    ReplyDelete
  7. Elise Marcq / Florent Nadal / Angelina Degroote
    http://lisouandluxury.blogspot.fr/p/session-3.html

    Regards,

    ReplyDelete
  8. http://cocotte76.blogspot.fr/2016/02/session-3-alice-app.html

    Best regards,
    Sophie Legrand

    ReplyDelete
  9. http://sblaqmba2a.blogspot.fr/2016/02/e-reputation-session-3.html

    ReplyDelete
  10. http://tiphanier.blogspot.fr/p/e-reputation-management_29.html

    ReplyDelete
  11. http://jorgemendezc.blogspot.fr/2016/02/orm-session-3.html

    Best regards,

    ReplyDelete
  12. http://marablog1234.blogspot.fr/p/orm-3.html

    Regards

    ReplyDelete
  13. http://udomsak1976.blogspot.fr/2016/02/orm-session-3.html

    best regards

    ReplyDelete
  14. http://itec-hworld.blogspot.fr/2016/02/session-3.html

    ReplyDelete
  15. http://cynthiamendezcmh.blogspot.fr/2016/02/orm-session-3.html


    Best regards,

    ReplyDelete
  16. Post for session 3

    http://parlonsvoyages.blogspot.fr/p/online-reputation-management.html

    Best Regards,

    Benjamin Ach

    ReplyDelete
  17. Please find link below.
    http://creationsbyperes.blogspot.fr/2016/02/alice-app.html
    Thank You
    Peres Okech

    ReplyDelete
  18. Nadège Perelman
    http://nkperelman.tumblr.com/post/140230691564/online-reputation-management-maximizing-user

    ReplyDelete
  19. http://andycmbastud.blogspot.fr/p/online.html

    ReplyDelete
  20. http://digitalfluency2014.blogspot.fr/p/orm-slides.html

    ReplyDelete
  21. http://djerbaproject.blogspot.fr/2016/03/post-app-service-economy.html

    ReplyDelete
  22. Yann cotin

    http://yanncmba1a.blogspot.fr/2016/02/alice-app.html

    ReplyDelete
  23. Thomas B
    http://tquid90.blogspot.fr/p/test.html

    ReplyDelete
  24. Julie TECHER, MBA2B
    http://ereputation-management-mba2.blogspot.fr/p/session-3-from-guest-service-apps-to.html

    ReplyDelete
  25. Baptiste Camdeborde MBA2B

    https://www.blogger.com/blogger.g?blogID=3262297018433022656#editor/target=post;postID=340719393733976889;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=0;src=postname

    Best regards

    ReplyDelete
    Replies
    1. Not a post - this is YOUR admin side

      Delete
  26. http://laurazeit.blogspot.fr/2016/03/orm.html

    ReplyDelete
  27. Camille OLIVA, MBA2B
    http://cam-cmh.blogspot.fr/p/blog-page_4.html

    ReplyDelete
  28. http://hospitalityparis.blogspot.fr/2016/03/session-3-alice-app.html

    ReplyDelete
  29. Idir BOUALIA & Inès ZARGOUNI MBA2B

    http://idirmba2b.blogspot.fr/2016/03/how-guest-service-apps-have-changed.html

    ReplyDelete
  30. Marine Bourges MBA 2B

    http://digitalfluency-mb2014.blogspot.fr/p/orm.html

    ReplyDelete
  31. http://inesmba2b.blogspot.fr/2016/03/session-3-alice-app.html

    Ines ZARGOUNI & Idir BOUALIA

    ReplyDelete
  32. Bounang Brigitte MBA 2B
    http://shinebbc.blogspot.fr/2016/03/session-3.html

    ReplyDelete
  33. Calif Audrey MBA 2B
    http://audreycalif.blogspot.fr/p/impact-of-messaging-on-orm.html

    ReplyDelete
  34. Sarah RENAUD MBA 2B
    http://rndsarah.blogspot.fr/p/orm.html

    ReplyDelete
  35. Deborah GODEST MBA2B
    Mrs please find in the link below the due work
    http://conciergedealwith.blogspot.fr/2016/03/alice-apps.html

    ReplyDelete
  36. Please find attached the link of our work on Alice App

    http://blogggersinparis.blogspot.fr/2016/03/session-3-alice-app-zakaria-halib-cyril.html

    ReplyDelete
  37. Halib Zakaria MBA2B
    Mrs please find here the link below of my alice app:

    http://zakhalib.blogspot.fr/2016/03/session-3-alice-app-zakaria-halib.html

    ReplyDelete
  38. Liz,
    Please find attached the slides on Alice App.

    http://helenembab.blogspot.fr/2016/03/session-3-homework-aliceapp.html
    Best,

    ReplyDelete
  39. Dear Mrs CRAIG,

    Please find below the link to my blog for session 3

    http://marialyna.blogspot.fr/2016/03/how-guest-service-apps-have-changed.html

    Kind regards,

    ReplyDelete
  40. Dear Mrs Craig,

    Please find attached the slides on Alice App

    http://sophiecaomba2.blogspot.fr/2016/03/session-3-guest-service-apps.html

    Regards,

    Sophie CAO - MBA 2B

    ReplyDelete
  41. Dea Mrs Craig,
    please find attached the slides on Alice App
    http://pcmmiguet.blogspot.fr/2016/03/guests-service-app.html

    Best regards

    ReplyDelete
  42. Dea Mrs Craig,
    please find attached the slides on Alice App:
    http://jiaconelli.blogspot.fr/2016/03/blog-post.html

    Kind regards,

    Julien Iaconelli

    ReplyDelete
  43. This is Alex Shashou from ALICE. This was flagged to me and some of the work is very impressive. We would be happy to join you all on a web demo for a q&a if that would be helpful during class. I can be reached direct at alex@alice-app.com

    ReplyDelete
  44. Philippe Bower / MBA2A

    http://ormphlmba2a2016.blogspot.fr/2016/02/session-3-f2f-aliceapp.html

    ReplyDelete
  45. https://www.blogger.com/blogger.g?blogID=5763730706350380350#editor/target=post;postID=6403551830035643264;onPublishedMenu=allposts;onClosedMenu=allposts;postNum=2;src=postname

    Nguyen Phuong Anh MBA2B

    ReplyDelete
  46. Dear Liz,

    Please find bellow the slides on Alice App
    http://eliotmarmotel.blogspot.fr/2016/03/session-3-alice-app.html
    Regards,
    P.Rascal MBA2B

    ReplyDelete
  47. http://ollasalle.blogspot.fr/2016/03/session-3.html

    ReplyDelete
  48. http://aneujean.blogspot.fr/p/session-3-alice-app.html

    The video was sent to you by email.

    Best Regards,
    Juliette Deiana & Amélie Neujean
    MBA2B

    ReplyDelete
  49. Estelle D'ADAMO
    MBA 2B

    http://df-cmh.blogspot.fr/p/orm.html

    ReplyDelete