Your mission today - understand how guest service apps have 'changed the game' in delivery of guest service.
First, explore Alice App
- Who is a major investor in Alice App?
- Why it is important?
- Is distribution merging with hotel operations?
Thought questions -
- 360° Guest services - give some examples of how Apps .+ push messaging can proactively deliver to guests
- Their needs
- regardless of location
- regardless of time time in customer decision journey
- How do hoteliers have to think of guest service now??
- How is this different from 'traditional' ORM?
- How does this change the definition of guest service + satisfaction?
- At what points should hoteliers (businesses) be measuring 'satisfaction'
How does Alice App differ from Checkmate.io?
What is meant by post-app service economy ? How will messaging services impact ORM?
Create a post in your blog - how do next gen hoteliers have to 'embrace' guest service? Role of messaging?? Role of Facebook?
Create a short video summary - what is next in guest service expectations?
- Video platforms
- Flipgram
- Hangouts on AIR
- Vine
- Feel free to be creative!!
Someone to follow - to stay ahead
http://cmhmaddy.blogspot.fr/2016/02/instay-app-aliceapp.html
ReplyDeleteDear Mrs. Craig,
ReplyDeletePlease find below the link to the article:
http://digitalbusiness12345.blogspot.fr/p/blog-page.html
Kind regards.
http://guillaumeg2mba1a.blogspot.fr/p/test.html
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http://cyrildigitalworld.blogspot.fr/2016/02/orm-session-3-alice-app.html
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ReplyDeleteElise Marcq / Florent Nadal / Angelina Degroote
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Regards,
http://cocotte76.blogspot.fr/2016/02/session-3-alice-app.html
ReplyDeleteBest regards,
Sophie Legrand
http://sblaqmba2a.blogspot.fr/2016/02/e-reputation-session-3.html
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Post for session 3
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Best Regards,
Benjamin Ach
Please find link below.
ReplyDeletehttp://creationsbyperes.blogspot.fr/2016/02/alice-app.html
Thank You
Peres Okech
Nadège Perelman
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http://andycmbastud.blogspot.fr/p/online.html
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Thomas B
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Julie TECHER, MBA2B
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Baptiste Camdeborde MBA2B
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Best regards
Not a post - this is YOUR admin side
Deletehttp://laurazeit.blogspot.fr/2016/03/orm.html
ReplyDeleteCamille OLIVA, MBA2B
ReplyDeletehttp://cam-cmh.blogspot.fr/p/blog-page_4.html
http://hospitalityparis.blogspot.fr/2016/03/session-3-alice-app.html
ReplyDeleteIdir BOUALIA & Inès ZARGOUNI MBA2B
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Marine Bourges MBA 2B
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http://inesmba2b.blogspot.fr/2016/03/session-3-alice-app.html
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Bounang Brigitte MBA 2B
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Calif Audrey MBA 2B
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Sarah RENAUD MBA 2B
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Deborah GODEST MBA2B
ReplyDeleteMrs please find in the link below the due work
http://conciergedealwith.blogspot.fr/2016/03/alice-apps.html
Please find attached the link of our work on Alice App
ReplyDeletehttp://blogggersinparis.blogspot.fr/2016/03/session-3-alice-app-zakaria-halib-cyril.html
Halib Zakaria MBA2B
ReplyDeleteMrs please find here the link below of my alice app:
http://zakhalib.blogspot.fr/2016/03/session-3-alice-app-zakaria-halib.html
Liz,
ReplyDeletePlease find attached the slides on Alice App.
http://helenembab.blogspot.fr/2016/03/session-3-homework-aliceapp.html
Best,
Dear Mrs CRAIG,
ReplyDeletePlease find below the link to my blog for session 3
http://marialyna.blogspot.fr/2016/03/how-guest-service-apps-have-changed.html
Kind regards,
Dear Mrs Craig,
ReplyDeletePlease find attached the slides on Alice App
http://sophiecaomba2.blogspot.fr/2016/03/session-3-guest-service-apps.html
Regards,
Sophie CAO - MBA 2B
Dea Mrs Craig,
ReplyDeleteplease find attached the slides on Alice App
http://pcmmiguet.blogspot.fr/2016/03/guests-service-app.html
Best regards
Dea Mrs Craig,
ReplyDeleteplease find attached the slides on Alice App:
http://jiaconelli.blogspot.fr/2016/03/blog-post.html
Kind regards,
Julien Iaconelli
This is Alex Shashou from ALICE. This was flagged to me and some of the work is very impressive. We would be happy to join you all on a web demo for a q&a if that would be helpful during class. I can be reached direct at alex@alice-app.com
ReplyDeletePhilippe Bower / MBA2A
ReplyDeletehttp://ormphlmba2a2016.blogspot.fr/2016/02/session-3-f2f-aliceapp.html
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ReplyDeleteNguyen Phuong Anh MBA2B
Not a post, this is YOUR admin side
DeleteDear Liz,
ReplyDeletePlease find bellow the slides on Alice App
http://eliotmarmotel.blogspot.fr/2016/03/session-3-alice-app.html
Regards,
P.Rascal MBA2B
http://ollasalle.blogspot.fr/2016/03/session-3.html
ReplyDeletehttp://aneujean.blogspot.fr/p/session-3-alice-app.html
ReplyDeleteThe video was sent to you by email.
Best Regards,
Juliette Deiana & Amélie Neujean
MBA2B
Estelle D'ADAMO
ReplyDeleteMBA 2B
http://df-cmh.blogspot.fr/p/orm.html